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Mike Ridgewell

D2C & Retention Expert

Expertise

  • Direct-to-Consumer
  • Digital & Growth marketing
  • Loyalty and retention
  • Strategic planning
  • Customer Services & logistics
  • B2B GTM planning & ICP
  • B2B Customer success
  • Team development and mentorship

Education

  • Royal Holloway College, University of London
Understanding & Influencing the Customer Journey for Growth

Mike Ridgewell has held leadership positions in Direct-to-Consumer (D2C) and Digital Marketing globally for over 35 years, driving revenues and profits through boosting acquisition, activation, and increasing engagement for both startups and Fortune 500 companies.

Following 10 years in the UK D2C continuity and collectibles business for Franklin Mint and Lenox UK, Disney brought Mike to Los Angeles from the UK in 1998. He fell in love with loyalty while working on the team that created the Best Guest program for Disney Direct Marketing – to retain, recognize and reward the Disney Catalog and Disney Store’s premier consumers.

He led the team to develop the D2C strategy for Walt Disney Home Entertainment to support film releases for Disney, Marvel and Star Wars. He also spearheaded the launch and implementation of the Disney Movie Rewards loyalty program worldwide..

After leaving Disney, Mike joined Fandango to re-imagine and lead their CRM & Digital Teams to drive ticket sales and migration of in-home streaming services.

Mike now runs Denmark Street Marketing, developing direct-to-consumer, loyalty and retention strategies for both startups and Fortune 500 companies. He is a D2C advisor for the New Zealand Trade and Enterprise Board and holds fractional GM, CMO and Customer Success roles for clients in the B2C and B2B space in Entertainment, eCommerce, & SaaS.

Mike lives in Los Angeles with his wife and family. He is a lifelong learner, and is passionate about helping others grow. His interests include all things music and guitars, the outdoors, travel, and comedy.

Our People

Michelle Horwitz

Consumer Privacy & Regulatory Expert

Expertise

  • Data Privacy and Cybersecurity Law
  • C-suite Marketing , eCommerce and Customer Service Transformation
  • Organizational Design & Restructuring
  • Team Leadership & Management
  • Marketing Technology Strategy
  • Privacy Compliance
  • Business Transformation

Education

  • Juris doctor (J.D.), in Progress
  • Cornell Law School Master of Legal Studies (MSLS)
  • University of Toronto, MBA
  • McGill University, BA
Driving Innovation at the Intersection of Marketing, Technology, and Privacy Law

Driving Innovation at the Intersection of Marketing, Technology, and Privacy Law

Michelle Horowitz brings a unique blend of C-suite marketing experience and legal expertise, positioning her at the forefront of data privacy and cybersecurity law. With over 12 years of executive leadership in consumer brands and marketing technology, Michelle has consistently delivered innovative solutions balancing personalized marketing strategies with robust privacy protection.

Michelle has held C-suite positions at Ann Taylor Loft, Diane von Furstenberg, Destination Maternity, Equinox/Blink Fitness, Janie and Jack, and Thomson Reuters. Her roles as Marketing Officer, Chief of Staff, and Head of E-commerce and Customer Service have given her a comprehensive understanding of how technology drives data-driven decision-making and marketing excellence.

Michelle’s commitment to professional growth is evident in her academic pursuits. In 2023, she graduated with honors from Cornell Law School’s Master of Science in Legal Studies program, focusing on cybersecurity, privacy, and risk management. She’s pursuing a Juris Doctor degree and working towards IAPP certification in US Private Sector Privacy, further solidifying her expertise in data privacy and cybersecurity law.

Michelle holds an MBA from the University of Toronto and a BA from McGill University. She also completed a Harvard certificate program in AI, big data, and personalization, further enhancing her marketing technology and privacy law expertise.

Beyond her corporate roles, Michelle has served as a board advisor to AI enterprises cementing her reputation as a forward-thinking leader in the industry.

When not immersed in the world of marketing technology and privacy law, Michelle enjoys baking, running, and caring for rescue dogs. She spends her weekends exploring the scenic Hudson Valley, finding a perfect balance between her professional pursuits and personal passions.

Our People

Cindy Pound

Program Management & Growth Operations Expert

Expertise

  • Program Design & Delivery
  • Operational Leadership & Strategy
  • Organizational Design & Growth
  • Team Building & Collaboration
  • Change Management
  • Innovation & Creativity
  • Professional Development & Mentorship
  • Startups

Education

  • Whitman College, BA French Literature
  • NYU, Certificate Finance
  • The New School, MA Media Studies
Empathy-centered leadership for innovation, growth, and transformation

Cindy is an award winning  leader with over 20 years experience delivering integrated professional services, working at the dynamic intersection of creativity, culture, technology, and business to lead programs for clients ranging from Fortune 500 marketers to cultural institutions, startups, and non-profit organizations.  During her tenure in various executive positions at R/GA and Razorfish, she was responsible for leading the strategy, creation, development, and launch of cutting edge digital products, services, and marketing programs for clients such as Google, The Ad Council, Walmart, Plated, L’Oréal Paris, Audible, Equinox, Tiffany and Company, Electronic Arts, Charles Schwab, Microsoft, Sony, Christie’s, the Cooper Hewitt Design Museum, and CBS.  

As an independent consultant, Cindy partners with clients to provide leadership for mission critical initiatives, to design and build new service offerings, and to build organizations and operations to address growth and transformation..

She is passionate about driving change, leading with empathy, designing and growing teams and organizations, building culture, and collaborating with visionary and boundary-pushing clients and partners to produce outcomes that inspire and have positive impact on the collective human experience.

Cindy is a long time New Yorker who now splits her time between Brooklyn and New Orleans.  She is passionate about social activism and community engagement, mentorship, international travel, all things arts and culture, getting outdoors, and spending quality time with loved ones. 

 

Our People

Alexandra Scebold

Growth Marketing & GTM Expert

Expertise

  • Team Leadership & Management
  • Brand and Media Strategy
  • Audience Sizing and Media Planning
  • CRM Management
  • Growth Marketing
  • Customer Analytics
  • Marketing Optimization

Education

  • Emory University, BA
  • Syracuse University, MBA
  • University of Pennsylvania,, Master of Architecture
Marketing Strategy & Media Leader

Alexandra brings a unique perspective to marketing strategy and media, having thrived on both the brand and agency sides for decades. This experience has instilled in her a marketing procurement mentality, allowing her to optimize campaigns for effectiveness and efficiency.

As a seasoned Marketing Strategy and Media Director, Alex leverages her rich mix of strategic insight, creative problem-solving, and a proven track record of transforming marketing landscapes to propel companies towards growth. Her expertise lies in crafting integrated marketing campaigns that reach a broad global audience. She masterfully employs digital strategies across various platforms, with a keen focus on delivering exceptional customer experiences throughout the entire journey.

Beyond her technical skills, Alex possesses a deep passion for experiential marketing, media planning, and marketing communications – all key ingredients for creating impactful and innovative results.

Her educational background reflects this well-rounded approach. An MBA with a focus on marketing entrepreneurship, a Certificate in Design Thinking, and a Master’s degree in Architecture provide her with a solid foundation to apply progressive skills and cutting-edge solutions. This potent combination allows her to stay ahead of consumer trends and confidently navigate emerging challenges.

Alexandra bridges the gap between brand vision and agency execution, ensuring seamless collaboration and delivering exceptional value for clients.

Our People

Joshua Hay

CMO CultureKey, Growth Marketing Expert

Expertise

  • Business Transformation
  • Growth Marketing
  • Organizational Design & Restructuring
  • Team Leadership & Management
  • Customer Analytics
  • Marketing Optimization
  • Martech Strategy & Implementation

Education

  • Yeshiva University, BS Marketing
Growth Marketing Expert and Visionary Leader

Joshua Hay stands out as a seasoned growth marketing strategist with over two decades of specialized experience in driving organizational growth. He excels in crafting and implementing strategic marketing plans encompassing Paid Initiatives, SEO, CRM, practical use of business analytics, website optimizations, and full-scale brand redesigns. His approach is holistic, integrating systems and personnel to derive optimal solutions and organizational structures.

In his career, Joshua has showcased his skills in both B2C and B2B domains. He has significantly contributed to the success of clients like Lord & Taylor, Janie and Jack, True Religion, Robert Graham, FSAstore, and Visual Comfort in the consumer market. His B2B expertise has similarly propelled clients such as Waystar, Innovaccer, Intralinks and Bluecore to new heights.

Joshua’s leadership philosophy centers on the seamless translation of complex marketing strategies into tangible, team-driven actions. He thrives in leading projects from inception to fruition, creating innovative marketing solutions that effectively engage target demographics. A notable highlight of his career is his instrumental role in tripling the revenue of a company initially valued at over $100 million. This achievement underscores his unique ability to blend visionary thinking with practical execution, positioning him as a transformational figure in the marketing sector.

His professional roots trace back to the Music Industry, with enriching experiences at MTV, Nokia, and a subsequent pivot to Intralinks. Joshua’s thought leadership is recognized in Google case studies and contributions to articles in New York Times Bestselling books.

Based in Fort Lauderdale with his family, Joshua balances his professional acumen with personal passions like comics and sneaker collecting. This combination of professional expertise and personal interests defines him as a dynamic and multifaceted leader.

Our People

Patrick Bergstrom

CTO CultureKey, Technology Expert

Expertise

  • Technology Transformation & Cloud Migration
  • Product / Engineering Organization Restructuring
  • Product / Engineering / Operations Leadership Training
  • Product / Engineering / Architecture Roadmap & Strategy
  • Large Scale, High-Availability & Resiliency Design
  • Technology P&L, Finance Review
  • Innovation & Creativity

Education

  • Iowa State University
Technology Visionary and Professional Operator

Patrick has been an engineering leader in the retail and healthcare industries for over 20 years. His career is marked by a commitment to leadership and expertise in building and managing high-performing teams. He has been responsible for overseeing product roadmaps, software engineering, operational strategy, and vendor relationships. He has a proven track record of innovation, receiving his first patent while at UnitedHealth Group. Most recently, he’s dedicated his time to helping smaller organizations overcome the challenges of growing and scaling from POC to hundreds of thousands of users. 

Patrick spent the majority of the last decade as a Technology Executive at UnitedHealth Group, managing an organization of 100+ globally distributed Product Managers, Engineers, Architects, and Operations professionals. His team was responsible for ensuring teams across UnitedHealth Group had the support and products necessary to ensure their applications were highly available during critical insurance-buying season, and stable enough to suffer a complete cloud or physical data-center outage. Patrick led multiple transformation projects spanning all 3 major cloud providers, as well as internal private DataCenters.

A defining aspect of Patrick’s career is his proficiency in running transformational engineering and product projects. He has successfully led organizations through agile transformations, operational overhauls, and culture transformations, resulting in the creation of high-performing teams. This unique skill set has made him a sought-after leader in the technology space.

Patrick’s diverse experience includes working with prominent organizations such as UnitedHealth Group and Best Buy, as well as smaller, privately owned entities. His adaptability and impact in different sectors showcase his versatility and ability to navigate the intricacies of various industries.

Notably, Patrick holds a patent in Natural Language Processing (NLP) related to customer service and web-chat interaction. This innovation underscores his commitment to pushing the boundaries of technology and finding practical applications for cutting-edge solutions. His leadership in digital transformation projects across e-commerce, banking, healthcare, retail, and other sectors has left an indelible mark on the industry landscape.

Patrick lives in Iowa with his wife, where he also helps manager their retail empire consisting of 6 specialty retail stores in Ames and Ankeny.

Our People

Kelly Colbert

COO/CSO CultureKey, CRM & Loyalty Expert

Expertise

  • Business Transformation
  • Organizational Design & Restructuring
  • Team Leadership & Management
  • Customer, CRM & Loyalty Strategy
  • VIP Customer Strategy & Clienteling
  • Email, SMS & D2C Strategy
  • Database Marketing
  • Customer Analytics
  • Marketing Automation
  • Martech Strategy & Implementation

Education

  • UCLA, BA Political Science
  • USC Marshall School of Business, MBA
Driving Customer Focus and Excellence in High-Touch Marketing

Kelly Colbert is a seasoned professional with a genuine passion for building and fostering robust customer relationships. With over 25 years of expertise in both B2B and B2C Customer Relationship Management and Loyalty Strategy, Kelly has consistently delivered results on a global scale.

Throughout her career, Kelly has taken the reins of CRM functions for Fortune 100 and 500 companies, including notable roles at the Walt Disney Company, Estee Lauder Companies, and Tiffany & Co. She founded Disney’s email marketing program when email was just taking off, oversaw CRM Strategy & Loyalty for North America across 30 brands at Estee Lauder, and built and oversaw the global Customer Strategy and Analytics function at Tiffany & Co.

In the last 5 years, Kelly has played a crucial role in the success stories of Omni-Channel and D2C retailers such as 10 Corso Como, Rebecca Minkoff, Nest New York, Malin & Goetz, Francesca’s, Janie & Jack, Lord & Taylor, and others. Beyond retail, she has led operational and strategic transformations for prominent companies in the Pharma, Fintech, and Wellness sectors, including Novo Nordisk, Snap Finance, and Equinox.

Kelly’s dedication to client satisfaction, her ability to cultivate positive workplace cultures, her market acumen, and her track record of driving tangible results solidify her standing as a leader in her field. With a deep understanding of organizational complexities, Kelly excels in crisis management, conflict resolution, and driving sustainable growth and change.

When she’s not immersed in the world of CRM, Kelly resides in Sag Harbor, NY, with her husband and two chihuahuas, Rocco and Chuey. Her interests include cooking, Pilates, travel, and savoring a good glass of wine.

Our People

Brian Adamovich

CEO CultureKey, Operations Expert

Expertise

  • Business Adaptation
  • Organizational Design and Restructuring
  • Team Leadership & Management
  • Risk Management 
  • Process Design and Management
  • Project and Program Management

Education

  • MBA - Indiana University, Kelley School of Business
  • JD - Mitchell Hamline College of Law
  • Certificate in Project Management - University of Minnesota
  • BA - University of Minnesota
Catalyzing Growth and Innovation

With an extensive background spanning across dynamic industries, Brian Adamovich has earned a reputation as a strategic business architect and growth catalyst. His journey includes partnering with startups, service organizations, and Fortune 500 giants, orchestrating impactful solutions that align with their unique objectives.

As CultureKey’s CEO, Brian’s expertise shines in organizational adaptation, integrated leadership, process and organizational design and customer success. A true advocate for continuous collaboration, he fosters a unified team ethos that resonates with the organization’s mission and aspirations. His strategic acumen is underscored by an impressive track record of steering projects for industry leaders like Salesforce, Coca-Cola, Komatsu, and many others, elevating their market presence and driving sustainable growth.

Brian’s education includes an MBA from Indiana University’s Kelley School of Business and a Juris Doctor from Mitchell Hamline College of Law. Notably, Brian’s commitment to sharing knowledge led him to an Adjunct Professor role at the University of St. Thomas.. As the CEO of CultureKey, Brian Adamovich continues to orchestrate success stories, intertwining innovation, collaboration, and strategic growth.

Brian resides in Scottsdale, Arizona with his wife, son, and 2 dogs, Lucy and Howie. Brian serves on Scottsdale’s Judicial Advisory Board, volunteers for Hiring Heroes – a nonprofit organization working with military veterans and in his free team enjoys coaching youth basketball and hiking.

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